Fitness Connection

Keisha Lampkins 2 months ago

Before signing up for personal training at Fitness Connection Sugar Land through Elevate, please make sure you read the contract yourself and ask for everything in writing. My experience with Brittany has been very frustrating. I was told information that did not match what was later shown in the contract, including the length of the agreement. I believed I was signing up for 6 months, but the contract reflected a much longer commitment. I also asked several times to see my contract and felt like I was not properly informed before being locked into payments. When issues came up, I felt like I kept getting passed around without a clear resolution. Brittany was not a good communicator, and Devan told me he would reach out and help, but it took a couple of months for me to still receive clear answers or proper follow-up. It was difficult to speak directly with someone in management who can actually resolve the issue. I’m sharing this so others know to be very careful before signing up for personal training here. Read every page, ask questions, get copies immediately, and do not rely only on verbal explanations. I wish I knew this before signing up.

Danielle H Edited a month ago

Just joined and I really wish I took a closer look at this gym before joining. They have so many machines but their free weight section is so sad. One set of 15s for the whole gym?!? It's also so disorganized they aren't in order. Free weights are literally the bare minimum. Editing to one star because I'm currently walking around this gym and cannot find a single 15 pound dumbbell. That is insane why have you not fixed your free weight section?!

El mundo Invisible 5 months ago

Britney is an amazing coach. She has been training both me and my son, and she is doing a really great job. She is patient, professional, and very encouraging. She takes the time to explain the exercises, makes sure we are doing them correctly, and motivates us to keep going. We feel comfortable training with her, and I can truly see that she cares about helping us improve. I highly recommend her to anyone looking for a supportive and knowledgeable coach.

Jenna Vela 6 months ago

I’m excited to try out this gym! Michael was great and answered all of my questions. It was a smooth process to start the membership. This gym has equipment in shape with great organization and was very clean. I like having the option to have a separate workout room for women. There was more than enough space in the women’s shower and locker room. I also like having volleyball and basketball available so I can do some kind of aerobic workout instead of running. Overall great experience and I’m looking forward to coming here!

Kwame Pollard 11 months ago

“Fitness Connection has such an awesome vibe! The staff are always welcoming, the equipment is top-notch, and the energy in the gym keeps you motivated every time you walk in.”